They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Have you got the head for heights needed to train as an engineer at Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. The Communication Workers Union (CWU),. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The re-branding exercise actually started, in a very low-key way, a few short . BT and Openreach workers stage second strike over pay - Providing data governance through all operational teams in order to maintain and improve data quality. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. sector, For global View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The union was . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. They come across many different situations that require considerable skill and the ability to think and act quickly. But opting out of some of these cookies may affect your browsing experience. You'll find up-to-date details of all charges and pricing information in BT Price List. I need an engineer to come to my premises to fix a broadband fault. The live chat person wasn't at all helpful and actually closed the chat without resolution. Myself and my team cover the whole of the UK. @XRaySpeX . The fault is due to damage caused by someone at the customer's premises. . It says: Were very sorry about the problem with NJs broadband service. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. A specific time cannot be given and access must be available for the entire slot. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. To change your appointment: You can also easily change engineer appointments using the BT Business app. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Within 10 working days, Openreach will have completed their survey. Openreach trainee engineer interview - Page 30 - BT Community 2023 BBC. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Graduates & Apprentices - Early careers - Careers | BT Plc Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. You can view these money saving ideas by clickingHERE. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. What are the time slots for Openreach engineer appointments? They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. We publish our charges in our terms and conditions charges schedule. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Technical support. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Qube are employed directly by BT to do Internal Home Checks. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Damage caused during a break in to your premises. And once you've got some experience under your belt, there should be opportunities for overtime. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. The cookie is used to store the user consent for the cookies in the category "Analytics". An engineer visit is requested, and no fault is found. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. He is very hard working and does things without needing to be asked. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. After a . (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Read about our approach to external linking. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Anyone else had this? 30-03-2021 Interview. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. . The engineer first needs to turn on the cable that runs from the street cabinet to your property. Then just follow our step-by-step guide to install your broadband yourself. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Openreach UK Rebranding All its Logos and Engineering Vans The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. This cookie is set by GDPR Cookie Consent plugin. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. All in a day's work | 17 comments on LinkedIn Openreach hiring Openreach Engineer - Trainee in London, England If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Contact BT | Call us or chat online | BT Help Normal for Openreach is 5 days a week 7.12hours a day. This cookie is set by GDPR Cookie Consent plugin. Ask questions and share tips with other people 24 hours a day. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. It was reported a yesterday (I think). What's the least amount of exercise we can get away with? Try their website here. Contact Us | Openreach When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. If you arent available, someone over 18 will need to be around. Super helpful and knowledgeableman. Micky37 If a charge is likely, well let you know. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Was the First Engineer who the complaint was about actually a Qube Engineer? The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans The installation takes around three hours and the Openreach engineer will need access to your property. Account and billing. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Replying to . Your working hours Our engineers work 37.5 hours a week. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Openreach field engineer at BT Review | RateMyApprenticeship Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Ex open reach engineer here, up until 5ish years ago. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Announcements, Guides & Community Updates. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Please only call if you have a letter from the government saying you are high-risk. Asked 22 May 2022 We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. So we have a line that works upstairs but he has broken the one we want downstairs. Anna Tims is away. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We also use third-party cookies that help us analyze and understand how you use this website. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Ring sky told an engineer will come out in the next 48 hrs. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. At conservative gathering, Trump is still the favourite. The engineer said you should only have one line and said to get rid of the other. Work Experience. Log into order tracker using your BT ID or order reference and postcode. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Do I have to pay for this visit? Mar 2018 - Present5 years 1 month. Huge 130m Boost for Grain's UK FTTP Broadband Rollout How to report a BT line fault or broadband fault. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest This could be when: We only charge for repair work on a small number of fault reports. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If you currently work for the BT Group please apply directly through the Internal jobs board. Read about our approach to external linking. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Is there an Openreach Engineer in the house? - Page 1 - Jobs If this happens we'll text you, call you, or send you an email to arrange another appointment. Engineers from Openreach managed to cut our telephone line while they were working on our road. 8.40 for each calendar day that the service is not repaired. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Installation day: What to expect It does not store any personal data. Their service has stopped working and it is not fully fixed after two full working days. He has sturdy life goals and knows where he wants to go. Theres no charge for most engineer visits. Come home no Internet. This has been a nice experience and I wish the best to Arran in finding work.. . What are the time slots for Openreach engineer appointments? I know this because I have 26 years of experience tracing all kinds of faults. I have sent a pm with my information and description of the situation. I think Openreach work 7 days a week, and on bank holidays. The difference between the engineers was night and day. Depending on the provider and package you choose, you might be able to avoid paying for line installation. So, here's where it all started working as a Phone Engineer. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. 10 reasons to work for BT Openreach - VERCIDA You can view these money saving ideas by clicking HERE. Openreach Trainee Engineer Reviews | Glassdoor Hence, the addition of working experience gained from Openreach can truly be like a milestone . Daniel Mark - Area Manager - Openreach | LinkedIn Is Openreach a Good Company to Work For? - How I Got The Job @bt_uk. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. 13h08. First, Openreach will send an engineer to assess how much work is needed. Can Nigeria's election result be overturned? Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire.