EMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Learn more about Clipper on your phone. EMC I no longer need to use Clipper. E\\y\F@B.THH!*o* Learn more about our privacy policy. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. All rights reserved. If you ever lose your card, well replace it and restore your value for a $3 fee. safe parking at hotels near Oakland Airport?? If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Will the toll lanes reduce traffic jams? EMC 0 0 10.146 10.364 re In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. How can I check my card balance or how much I was charged for a trip? The Go Pass is also available to graduate students until December 31,2022*. Tab will move on to the next part of the site rather than go through menu items. You can have multiple adult cards associated with a single account. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Paper tickets balances cannot be transferred onto a Clipper card. What should I do if my card is lost or stolen? Email clipper@bayareametro.gov. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. How many people do not know and never retrieve their funds? /Tx BMC EMC Choose to stay logged in or to log out. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Phone. Key Clipper information translated to Spanish. More riders tell of disappearing Clipper card balances endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Transit pass . BART to stop selling all discounted magnetic tickets on December 31 BART will refundpaper ticketswith a remaining value greater than $1.00. And Metro card. Your session is about to expire due to inactivity. You can have multiple adult cards associated with a single account. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. Account Management | Clipper A: Many others are praying, as well. 0 0 10.146 10.364 re /Tx BMC Skip the side navigation menu and go to the main content. How can I cancel my card and get a refund? Can I have more than one card in my Clipper account? Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Key Clipper information translated to Chinese. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. It is available for free to eligible university, and hospital employees. EMC Refund will be given as Returns shipping; 14 days: Money Back: . f Learn More To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Only registered Clipper cards are eligible for refunds. Graduate students are not eligible for a free Go Pass after this date. 0 6 endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. PDF Defective Card Form @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford University. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. for more info). HD 0UR K(EP%xg:#6(=VU-zTqwn?p What should I do if my card is lost or stolen? Prior to that he was an assistant sports editor at the paper from 1984-1987. 0 0 10.1455 10.364 re E\\y\F@B.THH!*o* Home | Clipper Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. 0 0 10.1455 10.364 re https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Please contact Clipper Customer Service at 877.878.8883 to request a . To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. It is not available to students or postdoctoral scholars at this time. /Tx BMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. No. /Tx BMC You will get a check in the mail at the address you provide. Clipper card refund - Oakland Forum - Tripadvisor H*2T0T3415Rf& /Tx BMC endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream EMC A: No. Q&A: Highway 101 express lanes opened Friday. Clipper is committed to protecting your privacy. Choose to stay logged in or to log out. E\\y\F@B.THH!*o* Registration is easy, and its free. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Only registered Clipper cards are eligible for refunds. Clipper cards will hold a maximum of $300. Then you wouldn't have to bother about a refund. BART will refund tickets with a remaining value greater than $1.00. 0 0 10.1455 10.364 re She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Clipper is a regional transit card that can be used on all transit in the Bay Area. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Please note that, Caltrain has a proof-of-payment system for fare enforcement. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream BART completes systemwide conversion to Clipper-only sales j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Clipper is the recommended fare payment method and offers ferry customers a discounted fare. f Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Clipper says it does not take funds away, even if. Otherwise, you will be logged out automatically. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. EMC Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Your session is about to expire due to inactivity. Someone else may be able to use it. At your request, we can mail you a new card with your balance restored, typically within 2 business days. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. For more information, including fines, please see Caltrain's fare evasion policy. USF does not issue refunds for a lost commuter subsidy. Clipper Refunds: Only registered Clipper cards, are available for refunds. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Location of mushroom dispensaries in Oakland? Key Clipper information translated to Spanish. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Agreement | Clipper Due to observed delivery issues this is a less secure option. PDF Clipper Cancellation Form You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Then take a long joy ride on Caltrains. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Should I stay at a hotel near the airport? H*2T0T3415Rf& In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. H*2T0T341f& Refunds are subject to the fees in Section 10. Getting dinner in Oakland this Fridaywill I get robbed? I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. How Do I Check How Much Is On My Clipper Card? - CLJ https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Less than a cup of coffee. $16.99 10% off. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. /Tx BMC Discount Cards For youth, seniors, people with disabilities and low-income adults. . 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Can I get a refund on my $500 Clipper Card? No longer have use - reddit EMC Pay With If you don't want to deal with that, just pay the $3 to get the card. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. EMC Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. New to Clipper? EMC Visit the Go Pass eligibility page for more information. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Options to Oakland Airport from Union Square. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. If unsuccessful, your Clipper card may be defective or damaged. EMC Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Clipper's on your phone! More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. The refundmay take 4-6 weeks to process. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. EMC endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Donations of tickets with unused value of less than $1 can be made to local non-profits. If this happens at any time, please call Clipper at 877.878.8883 for a refund. All rights reserved. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Account Management | Clipper PDF Clipper Cancellation Form E\\y\F@B.DHR!"g/ Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream It is recommended that items of value be insured when selecting this option. Skip the side navigation menu and go to the main content. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. REFUNDS. However, money added since then does not show on the account, as weve not used the cards. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Learn more about Clipper on your phone. For three bucks, just consider it a cheap souvenir. H*2T0T3415Rf& EMC However, each Go Pass user will only get two replacements per calendar year. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. If you cannot tag your card successfully, try on another device. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. o Visa . If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. For details about how to apply for a refund, download theClipper Cancellation Form. Baseball History 1921 Hall of Fame & Other Players/Teams Original News The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For defective cards, no fees will be charged. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. If your card is registered, contact us so we can block your card from further use. Refunds are subject to the fees in Section 10. 0 0 10.1455 10.364 re EMC You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. As others have said, you can get it on the Clipper phone app for free. /Tx BMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). 0.749023 g While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. /Tx BMC This option helps you avoid paying for postage and is the most secure option. o American Express endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Each Smart Pass user only gets one replacement per calendar year. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. All rights reserved. Go Pass Clipper Transition FAQ | Stanford Transportation