You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. The layout is designed for the online . They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. Free Shipping. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. If you provide multiple shipping options, provide a chart that lists out all of those options. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. I suggest providing a refund and seeing if there are any changes you should make to your marketing to address their feedback (in many cases, the customer simply may not have fully understood what they were ordering). Oops! The return shipping costs will be paid by the customer. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. In the case of dropshipping stores, the supplier is almost always in China. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. Link back to the main post on this here for more clarification. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. For faulty goods, please send us a picture via email (insert email). Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. If its indeed lost, you should state that your customer can get a free replacement or a refund. Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. Its as simple as having the DSers app installed in your Shopify store and adding products. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. Dropshipping returns policies are essential for ecommerce businesses big and small. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. 2. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. What Is a Good Dropshipping Return Policy Template? Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. The seller handles the rest. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. There's no standard format for what a Return Policy for dropshipping looks like. Setting up your AliExpress dropshipping store. Another reason customers might submit a refund request is the long shipping and delivery times. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. A commerce solution for growing digital brands, The composable stack for enterprise retail. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. If you arent shipping to a specific list of countries, you should mention it in your shipping policy. What are some of the best AliExpress dropshipping products? US $7.32. Patryk. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. This template is intended to be used as a general structure to help merchants set up their shipping policy. Dont be scared to use it; its free! A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. If a customer wants to return a low-ticket and cheap item, where shipping probably costs more than the item itself, its a good idea to allow them to keep the old product and offer them a refund or a new product. My team & I are determined to help ready-to-scale dropshippers grow their business rapidly to the next level. When buyers have a wholesome experience at your store, many will become brand ambassadors who recommend your store to others or leave good reviews that attract more customers and buyers. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. AliExpress Dropshipping is the form of retail fulfillment where the Dropshipper (seller - You) collects orders from customers and transfers them to the actual AliExpress seller (supplier). If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. Shipping rates & costs. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. Having a structured dropshipping return policy that requires minimal effort from the customers side is the best way to succeed in eCommerce! Dropshipping with AliExpress works similarly to any regular dropshipper. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. Add Products to Your Store. Because most of the AliExpress sellers are overseas manufacturers, you can find trending products at a lower price. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. ); The steps and timeline of the return process; The refund options full refund, store credit, replacement product, etc. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. The technical storage or access that is used exclusively for anonymous statistical purposes. If your fulfillment center is based in the US, you might opt for a free domestic shipping option, and a paid international shipping option. While it isnt perfect, Ive developed a list of criteria for choosing a product. The next reason for high refund rates is products that arrive damaged or defective. If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! This lets you sell more, and work less! Shipping costs. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. Simply navigate to Online Store -> Pages, and click on Add Page. With tables, comparisons are easier, making decision-making easier. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. Add the prices for each and the duration expected to take for the orders to arrive. Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. Im glad to hear that you found the article helpful! If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. Over 10 years of experience in foreign tradeHelped 2k+ customers improve their dropshipping business. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. Looking through a chart is easier than reading through paragraph chunks to get the needed information. Is it the customer (not recommended)? Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Its important to make buyers aware of issues that might affect order processing and shipment. It should communicate if any lockdown restrictions delay shipping or if you need to follow special procedures like contactless delivery. In that case, say that you will be able to locate the package and verify if it is still in transit. This will help you get better prices and priority order processing. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. Type above and press Enter to search. You, as an eCommerce store, should have your separate dropshipping return policy. This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! According to a Statista report, clothing and shoes have the highest return rate. No promotions or invoices, please! DSers can do this for you when youre making a purchase on AliExpress. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. Or, perhaps youll let the customer keep the product and offer them a refund as well? Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: Its a great place for sourcing products if you want to sell stuff online. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Hey! Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. Businesses that use dropshipping do not pay for storage, handling, or shipping. Finding US dropshipping and Print on Demand Suppliers is hard work. Try to select ePacket shipping if the supplier is in China and offers it as an option. Dropshipping Email Template 1. Use the template at your own risk. And finally, youll have the return shipping costs to think of who pays the return shipping? However, this can be costly. In case of any delays experienced on our end, will be communicated via email. Here are some of the shipping options available: 3: International shipping costs and estimates. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. Heres an example of how it will look like: There you have it! To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. And if they do agree to this, its because they read it all upfront. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Or only on full-priced products? Lastly, dropshipping is as simple as buying a product from the site and inputting your customers address after receiving their order. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. Most of the time, you can advise them to contact you if they feel that their package has gone missing. This way, people from those countries wont be able to place an order with you. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. One of the best dropshipping tips I have: build relationships with the reliable suppliers. In this example, I chose running shoes as my store niche. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Learn everything about dropshipping for beginners and beyond - for FREE! Awesome to hear that the article helped you! Keep on reading, and I will show you every bit of information you need to stripe making a shipping policy off of your dropshipping stores to-do list (Including an awesome Do Dropshipping Shipping Policy Template)! But its also possible to set up shipping options based on regions. Well, you start getting more and more refund requests! Doing that might increase your sales, but it will also increase your return rate. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. However, offering free returns is where most dropshippers disagree. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. How to Handle Returns when Dropshipping from China? Even if youre not dropshipping with AliExpress, but for example with a dropshipping agent, chances are that you wont beat the fast shipping times of Amazon. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. While adding products to your Dropshipping store, here are the things you need to keep in mind-. But, as we mentioned before, try to match it to your suppliers. Also, ensure you give customers any other relevant information they would need. Customers can send back orders for untampered-with products within 7 days of delivery. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. Save my name, email, and website in this browser for the next time I comment. We are not responsible for these charges. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. Buy Any 3 Dropship Stores In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. This helps automate importing new products as you look for items your customers will love. Its still a profitable and popular business model for people who want to make money online. Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. This means youll have to handle returns and refunds in one of a few ways. The online stores business name is the one that will appear on the invoice, not the suppliers. For example: Standard shipping (5-7 business days): Free. So, it might be worth letting the customer keep a product. Get free online marketing tips and resources delivered directly to your inbox. For the first casean order never arrivingyoull need to bring up the issue with your supplier. 6. #: Delivery times for various shipping regions. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. Dont skip this part of setting up your dropshipping store. This way, your customers will have a personalized shopping experience. Choose a dropshipping niche for your business. Thank you for your awesome comment! All in all, WooCommerce refunds are easy to set up and process. Make sure to clearly state any additional costs that might be associated with certain options. We are glad to hear that you found the article helpful . They simply view it as a risk of selling products to a retail market. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. Store Settings Aliexpress CN Lister. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. Doofinder Review. #: Reduces shipping-related customer support requests. Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. Discover more: The Ultimate Guide to Dropshipping. We use cookies to optimize our website and our service. Shipping costs. Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. However, when selling a commodity product, dont forget the importance of differentiation through positioning and how you polish the small detailsits usually worth your time to invest in better photos and product descriptions. Or, maybe give Spocket a try since its full of US and EU suppliers. This drives costs down and helps them offer free or cheap shipping costs, too. While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. Starting AliExpress Dropshipping with our free Google Chrome Extension. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. We suggest using these templates to save questions from buyers and adapt the template to our shipping time. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. Before placing an order, some customers will check first if they can return the product for free and get a refund. Reduced customer requests save you time and ensure you dont get an overwhelming amount of bad, shipping-related reviews these can kill your business before it starts. Today, nobody wants to wait 60 to 90 days to receive a product. Youll start receiving free tips and resources soon. Thus it makes the profitable model of online drop shipping to date. Notifications are sent out immediately via email after the package is ready for shipment. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. Good marketing alone is a competitive advantage. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. So, your job doesnt end when you make a sale quite the opposite. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. The more transparent you are with them, the better as this will help you build a trusting relationship with them. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging.