When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. Please enter container IDs (Maximum 10 Entries). Pleasesearch the Empty Container Return Exceptions list to locate your empty container delivery location. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Find the right route, get Maersk office locations, discover local solutions, payment options and more. This cookie is used as a unique identifier to track viewing of videos. The screenshot(s) must be taken the day prior to the Waiver Date and on the Waiver Date. We are a leading container gateway in the United States. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. } Empty Management and Street Turns Empty Return Instructions Dual Move Appointments Vessel Schedules Medical Supplier Container Reservations Current eModal Platform Status All eModal systems are functioning normally. Weve had a problem submitting your entries, please try again or check back later. Please check with the terminal location for all terminal pickup procedures and to validate cargo is available for pickup. We use cookies as a fundamental part of our interaction with our users browsers. Pacific Maritime Association For store-door move only consignees may at their own discretion notify the carrier when the container is empty and available for pick-up from the consignee's designated delivery facility. For the most currentinformation, please contact your marine terminal, logistics provider or ocean carrier. 2018 - Evergreen's Marine Terminal of the Year Award; 2018 - The Association of Bi-State Motor Carriers Award; 2018 - National Truck Driver Appreciation Week; 2017 - Evergreen's Marine Terminal of the Year Award; Careers; Payment; Help; Contact Us Please send all returns or exchanges to: Depot Information | Evergreen Call us at + 632 88860258 + 632 77281234 Contact us Local Contacts Branches Depot Information Depot Information CEBU PHILIPPINE MULTIMODAL FREIGHT SERVICES (PMFSI), INC. Beside Cebu Comm'l Bldg., Humabon St., Cebu, Philippines Learn More CENTRAL VISAYAS TRUCKING SVC. This is an effort to ensure that all drivers are educated on the APM Terminals safety policies in advance which should improve safety awareness and reduce potential violations. Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. Stay up-to-date with all the current export receiving dates. Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. At Ocean Ports and Inland CY Locations working days are defined as Monday through Friday except for Long Beach and Los Angeles. width: 20%; Empty container return locations Use the below overview to determine where to return empty containers in Canada. No parts may be returned without a Return Authorization Number issued by Caplugs Customer Service Representative Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. Usually used to maintain an anonymised user session by the server. In the past days, both Rail Operators have now enforced restrictions on the return of empty containers (MT's) to those ramps, which has meant the need for us to secure additional empty storage . Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. padding: 5px; Enter your email address and Password below. display: flex; Email Address. Over the past weeks, we have seen congestion levels increasing at CP Vaughan and at CN Brampton / MISC. *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Dept. Checks whether cookies are enabled or not. Choose the Place of Delivery (POD) of your shipment. If you have not, or just want to be sure, you can search the list we . Empty Return Instructions & Vessel Schedules. Click EmptyReturns and scroll down until you find your area and size/type. The Northwest Seaport Alliance Were recognized nationally as a major container gateway, but also handle breakbulk, autos and bulk commodities. Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. So if you make appointments too fast you will get a message that you have exceeded the limit and must wait 10 minutes before making another appointment. Please enter your Evergreen account number and zip code to activate your online account below. Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. As a standard, our returns policy is the following: No unauthorized returns will be accepted. , however not all transactions will be guaranteed. Contact us and we will respond within the next two working days. Postal Service, give it to your mail deliverer or drop off at your nearest post office. When your package is ready do one of the following: For the U.S. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. CMA-CGM: YES: NOT RECEIVING DAMAGES : COSCO: NO: ONLY ACCEPTING MTY REF / NO EXPORT EMPTY DELIVERY: EVERGREEN: NO: ONLY ACCEPTING EMPTY REF: HAPAG LLOYD: NO: NONE: HAMBURG SUD: NO: Call Hamburg Sub . |. Country: United States Westwood Shipping Lines Bunker Charge (BC) and Inland Fuel Surcharge (IFS), effective April 1, 2023, through June 30, 2023 Version: em2005.1201.25 2022 Maher Terminals LLC - All Rights Reserved. text-decoration: none; Read more. To ensure appointment availability, it is encouraged to place appointments daily by noon. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. Port of Los Angeles U.S. Department of Commerce When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. If you received a defective or damaged item our customer service team may ask for you to send a picture of the items instead of returning the items. Such screenshots must be taken between 6:00 a.m.-12:00pm (noon) the day before the Waiver Date and between 6:00a.m. font-size: 15px; <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button Average ship times may be longer than expected. We refund the returned merchandise within 8 business days of receiving the items. Newark - first 6:00 AM following container discharge At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/21/2022. Empty Return Appointment Creation Rule Reminders: * There will be a limit to the amount of empty in appointments you can make in a 10 minute period . Please search the Empty Container Return Exceptions list to locate your empty container delivery location. Subsequent changes to the information will be captured the following day. Signal Mutual, the largest federal longshore and harbor workers compensation insurance provider in the United States has named APM Terminals North America as the recipient of the companys s Industry Safety Leadership Award for the 2021-22 year. By pressing accept you accept such use of cookies. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Box 2985 Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. however not all transactions will be guaranteed. Your complete guide to shipping to and from United States of America. At NWK locations, we have a separate SOC DMR rate and a Tank DMR rate. Canada - Toronto Empty Container Returns. Get updates on terminal schedules and other notices. Third parties and social media networks also place tracking cookies. Please enter container or bill of lading IDs (Maximum 50 Entries). Detention disputes for U.S. shipments can be raised by: For cargo after return, through our website maersk.com in the MyFinance section. Subscribe for UIIA EMail Notification. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. Eagle Marine Services, Ltd document.write(new Date().getFullYear()). **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. ZIM operates a modern fleet and anetwork of shipping linesoffering cargo transportation services on all major global trade routes, supported by thecompany's local officesand representatives around the world. Direction: Import The e-mail must be sent prior to the first day being requested for a waiver and be sent to. Evergreen Enterprises Sets session expire time for the user across multiple applications. } Verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. Announcements. CMA CGM: (877) 556-6308 Hover your cursor over the Terminal to see their Shift Definitions. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. of the UIIA. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. Empty Returns SFCT is receiving empty equipment as outlined for the shipping lines below. Sticky session ID used in load balancers. Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). It will also provide a re-delivery number should the container be an off-hire or one way. In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. text-align: right; Each appointment therefore is valid for two hours when including grace periods. Appointments will lockout 30 minutes prior to the start of each hour. Please refer to CMA empty return and dispatch information ANL Singapore Date: Friday, March 03, 2023 of Agriculture Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. Ocean Carriers can participate directly by simply sending a standardized Excel file that is digitized and accepted into the application by eModal. in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. Thanks for your cooperation! 2/27 (https://bit.ly/3IGNRwz) Please do not arrive without an appointment. Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. OOCL, CMA, APL, and COSCO Empty Reefers will only be available on gate hours 07:00 to 16:15. Our terminal partner websites and additional information on demurrage payment can be found here. Text NWSA TRUCKS to 46-8311 to receive updates via text message (message and data rates apply). Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. color: #FFF; Third party cookie set by Microsoft SharePoint which remembers whether the window is in full screen mode. Ends on the day that the empty container is gated-in at the agreed port or terminal. Pier 46, 401 Alaskan Way S, Seattle WA 98104, Tacoma Harbor | Directions Shipping Line options will appear as you type. Marine exchange of SoCal, APL: (800) 999-7733 At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. For details how to extend your DnD Free time at destination, click. You are free at any time to withdraw your consent in the MANAGE SETTING by changing your selection. } PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. Local Information. Reefer container with IMO follows Reefer. text-align: center; .eg-eyebrow div { INC. North Reclamation Atea, Subangdaku OOCL Lite provide real time sailing schedule search, cargo tracking, shipment eContainer is the tool which enables easy access to search for empty delivery locations. }. Appointment slots will open 7 days in advance (subject to change). Please note that personalized items, food and live plants are nonreturnable. If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. Registration required for some services. Activity location codes for demurrage and detention, Submission of release request instructions. The tags are re-editable. General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. If you do not see your Lines listed, please send an email to Lynxsupport@poha.com and specify your Shipping Line and Terminal. When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. tracking by Bill of Lading, Booking, Container, etc). 2022 Earth Hour. .eg-eyebrow a { For Shippers own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). Limited same day appointments will be available for certain transactions. Demurrage disputes for U.S. shipments can be raised by: For cargo after pickup, through our website maersk.com in the MyFinance section. Gate Opening Hours The tags are re-editable. This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. ** Newark/Miami includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Free time for carriers equipment commences on the day equipment departs from carriers container yard. Together, the six shipping companies operate a modern fleet . We will work directly with the retailer on these issues of consumer returns. To see the satellite locations for an Equipment Provider, simply click on the EP's company name. We do not accept C.O.D. If your item is defective, you have one year from the date of purchase to return it. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. form of the original payment, such as credit card or PayPal. Customs Notifications must be sent via the website. Empty dry containers will be released against bookingsand full dry exports will be accepted 7 working days prior to vessel arrival. Please email tiwyard@everport-terminals.com if you have any questions or. Reefers with nosemount gensets will need to arrive prior to 15:00 or will be subject to possibly being rejected due to the additional time needed to remove the nosemount. Below is a listing of participating Equipment Providers in the UIIA that have provided their pre-designated satellite return locations in accordance with Section E.1.b. Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. Maersk Spot now also includes extendable Free time options. } All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. The eContainer application will advise where to return an empty container in a given metropolitan location. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. Country: United States Direction: Import Expiry Date: Until further notice Free time: Working Days Currency: USD Invoiced: Per container, per calendar day, per container type Application: The free time & charges applied will be those in place on the origin price calculation date (PCD) Please note the below provides a general overview of our import demurrage and detention practices in the U.S. The Cookies Notice will not reappear if the cookie is set. Schedule both Import and Export Appointments simultaneously, Overview of containers currently being accepted and dispatched, Save containers to a Watchlist and set up email notifications, Manage Truck Appointments (specific terminals), Request additional services (specific terminals). background: #107661; Our warehouse is currently experiencing delays. Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. Everport. Ends on the day that the full container is gated-out of the terminal. COSCO: (866) 502-6726, 614 Terminal Way, .eg-eyebrow-left { For Long Beach and Los Angeles Saturdays and Holidays with operating gates will be counted as working days for cargo discharging at terminals. We use the latest systems to provide you with real-time information about the status of your cargo, online vessel schedules, online payments and an efficient truck appointment system. deliveries. Refunds are in the REMINDER - Temporary bare chassis outgate on Tripoli St. will close on Mon. (10 containers per search) Reset. Jacksonville - first 8:00 AM following vessel departure Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. Start your search for the right partner for your business. The queue lot will be open during this time to allow truckers to park and create an appointment. @media(min-width: 769px) { Evergreen and COSCOcontainers use DCLIor trucker-owned chassis only. Long Beach - first 3:00 AM following container discharge Our team is here to help deliver best-in-class service to our customers. Los Angeles - first 3:00 AM following container discharge You may be trying to access this site from a secured browser on the server. The tags are re-editable. Please login or create an account to access online services. You can provide your consent by clicking Accept All. Type your IDs here or use Ctrl+V to paste multiple IDs, Order and pay for additional services such as VGM. Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Remembers if the user accepts or rejects the Cookies Notice. At CY Rail Facilities working days are defined as Monday through Saturday. Free time: Working Days For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Do not park on SR 509. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. Remembers the users tracking preferences on www.oocl.com (e.g. Your online behaviour could be followed by these third parties. Partial day closures are considered as a full working day and count towards free time. Free time will commence the first 0800 on the first business day following discharge of the container at an ocean terminal, or the arrival of a container at a rail ramp or an inland CY (owned or contracted by Carrier), except in: These days will be countable days within the free time period for demurrage and detention. Limited same day appointments will be available for certain transactions. Please key in your Shipping Line name for each terminal. Baltimore - first 8:00 AM following vessel departure The eContainer application will advise where to return an empty container in a given metropolitan location. details, Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. It . voyage, detailed container specification enquiry, carbon calculator, and Pack your return securely, in the original package if possible. Richmond, VA 23237. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. An e-mail to Maersks equipment team requesting an alternate location to return the equipment. Please contact Evergreen at 972-764-1350 for any demurrage questions. | YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Allows the user to access multiple applications by using single sign-on. APM Terminals Port Elizabeth has a specialist team and equipment ready to load and unload your Out-of-Gauge or Break Bulk Cargo. Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. Were recognized nationally as a major container gateway, but also handle breakbulk, autos and bulk commodities. However not all transactions will be guaranteed. About Remembers the users default region landing page. Vessel Schedule Keeps user information for session identifier after the user has logged in. Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS 2400 Elliham Ave, Bldg D Where do I return my empty container? Free Flow/Peel Pile Requirements DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. UIIA Notification Region. Click EmptyReturns and scroll down until you find your area and size/type. We hope you love what you ordered. Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. At inland port locations owned by ports (ie. display: block; . Copyright 2021 Advent eModal. Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. Import Refrigerated Cargo - CY Deliveries - Price Increase. Container : 60 containers max. color:#fff; OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods. Accepting Evergreen, COSCO, CMA, APL & OOCL. Shipping Line Contacts Status , DEMURRAGE: Compensation payable when the Merchant holds Carriers Container inside the terminal, port or depot beyond the agreed amount of Free Time (the compensation includes terminal storage costs). An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. Greer, SC and Front Royal,VA) free time and demurrage charges are according to Maersks tariff levels for ocean terminals. Are you having trouble making an appointment or paying a fee? Please check your emails if you have not yet activated your account. Since its establishment on 1 September 1968, Evergreen Marine Corp (EMC) has secured its place in shipping history. 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. text-transform: uppercase; eContainer is the tool which enables easy access to search for empty delivery locations. To subscribe to equipment return notifications via email enter your contact information. We appreciate your business and will work with each returns request on a case by case basis.As a standard, our returns policy is the following: Evergreen Enterprises, wholesale gifts, sports, home & garden decor. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Please enable scripts and reload this page. For disputes involving a change of paying party, written confirmation from the party who will pay is needed. Empty return locations can change any time without notice. } We handle a wide variety of cargo. Tampa - first 8:00 AM following vessel departure. In the event of any discrepancies between the below and our public tariff, the public tariff prevails. This will benefit all trucking companies . Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. .eg-eyebrow { P.O. Here is how to check the appointed depot information for empty container return. Search your BL number in the provided column. *During the limited gate Import out appointments will not be available*, Please contact: tiwyard@everport-terminals.com or customerservice-tiw@abpiusa.com for details, Appointments are now required at Pierce County Terminal.