Thor Motor Coach | Better Business Bureau Profile I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. After changing the engine battery the radio and backup camera will not work. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. We are tired and have had enough. Thor Motor Coach does not have control over the ************ centers. Brand: Thor Motor Coach.
After changing the engine battery the radio and backup camera will not Not just one but every single seat in . I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals.
Battery Disconnect Switch - Electrical - FMCA RV Forums I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Took a good 2 hours drive and they are still dead. Mechanic's Assistant: What year is your Chassis? Then ***** struck, with travel restrictions in place. You must log in or register to reply here. Why not the flooring costs? We have a 2017 Thor motor home with a radio installed backup camera. Your actual payments may vary. This is Thors final offer as it has been stated multiple times. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. VIN #*****************. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Diesel and gas-powered chassis options. I will state again that this is not a new claim. Number Of Radios. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. **** did send the new flooring to CW. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. THOR #2187. Ill keep taking all suggestions and look a while longer. This just sends them a link to it so they can take a look. Thor is offering to repair by patching roof. Plus tax, title and license. This is an independent, unofficial site. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Step inside and find a 68" jackknife sofa to the right of the entry door. 5 seatbelts. Junior Member. We are well aware that the coach is off warranty.
RV Generator Won't Start? Causes & Troubleshooting Tips To Try MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. They gave **** rv support ***********. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. or call the glass man in town? *All RV prices exclude tax, title, registration and fees, including documentary service fees. 2022 Thor Hurricane 35M. The radio may well be powered by the house batteries. 2016 Freedom Elite 28H with a Axxera radio. As the smallest motorhome option, camper vans are welcome virtually everywhere. we do not have any videos here. We are sorry to hear of your concerns with your 2019 *******. This shouldn't be happening. 2 slide outs. They found mold under the floor covering. The dealers in my area state that they dont even know what a ********* is and dont work on them. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Have driven unit less then 250 miles since purchase. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Select the desired vehicle below to view all the recalls for that particular make & model. All of this back and forth is not fair to us, the consumer. And we are akready receivng customer no assistance. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues.
We have a 2017 Thor motor home with a radio installed backup We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. We bought it new in 2018.
PDF TaBLE oF CoNTENTS - Cruise America The solenoid is subject to failure and if it does, the switch will do nothing. Please select a year to search for available owners manuals. Terms may vary. We have contacted the customer to investigate the root cause of the concern. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Largest Family-Owned RV Dealer In The Nation. Your luxury Mercedes Sprinter motorhomes. Most of the issues listed on pdf ************************************************************** 2021. Wheel sensors for air pressure not working. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Standard and optional features listed on units may or may not reflect the actual in-stock unit. . On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Can hitch up to 8,000 lbs. She agreed to wait till it is safe to drive the coach to get the estimates. Surround Sound. Leaves one to wonder if it was ****'s plan all along to run out the clock. Use a pen or paper clip. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual.
2003 Thor Motor Coach Jazz - RVs & Campers - Facebook The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. I guess that is the million-dollar question. 2022 Thor Motor Coach freedom elite. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. How can **** choose to refuse to fix this chronic and widespread issue? This price is only valid for 24 hours from. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Across from the sofa is a booth dinette. Just for good measure, recheck those easy to access fuses in the panel in the coach. Rear Bath. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. If you wish to set up a factory service appointment to discount you the $2000, please call ************.
Tristen should have the additional documentation in his inbox this evening 12-11-2022. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. If Tristen needs additional documentation, I will also be happy to send it. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. The other is a inline fuse, wired off the use,store relay battery lug. We have a water leak and it has caused extensive damage. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture.
Thor Industries Owner's Forum - iRV2 Forums Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. can provide videos and pictures. If you wish to set up a factory service appointment to discount you the $2000, please call ************.
And not have heard from them. We have spent more than three years trying to get these issues resolved. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. We are not responsible for any such errors and reserve the right to correct them at any time. We have spent more than three years dealing with these issues. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. There authorized service center is telling me not to get roof patch but replaced. {priceLabel}:
2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH This has gone on for far too long. Posts: 2,166 THOR #11781. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. More than 50 pictures were sent to Thor. .
We purchased a new 2019 *********************** **** Motor Coach in May 2019. Save. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Our BIGGEST Class C is HERE!! Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . BBB Business Profiles generally cover a three-year reporting period. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Description. . As stated previously, we are well aware that the coach is now off warranty. bunk bed. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. ************************* said that they would pay ******* ***** 26hrs for their labor. 2019. At this time Im satisfied that they Thor Motor Coach has reached out. All payments are with approved credit through dealer lending source. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. 1 swinging tv screen. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Use/store switch in use mode? The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Is An RV Renovation Project Right For You? 40 gallon fresh water tank. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! They need to honor their warranty now! This Class C is located in Mesa, Arizona and is in good condition. State: Texas. **** has already sent the flooring. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. All good. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Posted January 8, 2016. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". The best of Class A amenities and more power than a Class B. Which we received no assistance. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Submitting a response indicates a willingness to work with customers to make things right. Thats where the water is coming in, it came that way from the factory. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000.
Thor Motor Coach - YouTube ** Day 2 we tried using the microwave again. AMAZON LINK:. We have taken the coach all over ***** and **** trying to get the issues resolved. These issues are ongoing, not new. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. No. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Listed 27 weeks ago in Cass . Please contact dealership to verify unit information and availability. $97,999. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. 2. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast.
Thor A.C.E. Class A Motorhome - Thor Motor Coach Another for $6,500.00 from *************** in ***********, **. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. According to the call notes several of his concerns were discussed and further explained. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. 2003 Thor Motor Coach jazz. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. This is Thors final offer as it has been stated multiple times. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Please note - there could be multiple recalls for a specific model RV. Standard and optional features listed on units may or may not reflect actual in-stock unit. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. We have pictures we can send if you want. Would be a great hunting rig!
New 2023 Thor Motor Coach Outlaw 38MB Motor Home Class A - General RV This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Mine is, and it seems a lot of folks on the Thor forum bring this up. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Arriving at our destination we set up to dry camp. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Number Of Discs. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL I was given a few numbers of service centers and I had to contact them. New to RVing? 2022 Thor Motor Coach Challenger RVs for Sale Near You. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Can you tell me a little more on. Thanks for the suggestion. He was so laid-back and his knowledge was extensive on the motorhome. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Fill out this offer form and we'll get back with you as soon as possible. The customer service ************ spoke ith customer service reps who have no customer service at all. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. There's a reason why so many choose Thor Motor Coach. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. There is a special tool (like a shiv) that you use to release both sides. Thor is saying to just patch it. For more information, visit. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands.
2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook Class Cs with the beloved luxuries of Mercedes-Benz. Awning attempts to extend while driving. Stock photos may not represent actual unit in stock. $5,000.
Thor Motor Coach Vegas 24.1 - Fixya Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. My Thor dash radio is also powered by the house battery. It is the original claim. Across from the sofa is a booth dinette. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Not a fuse, not a wire. purchased in July 2022. I think that is the Thor way. ****************** was thankful that someone from Thor Motor Coach reached out. Across from the bed there is even a place for an optional 32" LED TV. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Posts: 7. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. ****** informed me that Id have to get an estimate for each of the defect items. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. See details. JavaScript is disabled. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Wondering if the converter is shot. Thor Motorcoach Logo linking to Home Page. ****** was not being truthful. You may also call **** at ************ for them to better assist you in finding service. The only two fuse I found for radio was one in the Ford block marked radio, which was good. 2017 Thor Challenger XE Rear and side cameras and radio not working. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Login to the Owner's Resource Portal to view manuals for older model years. Onan onboard generator. Seal leaks and causes extreme noise when driven at highway speeds. It's been non-stop. I am waiting for **** to call us back. 2 lead acid batteries. Need advise, had a shop replace house battery and repair inverter. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again.
Thor Motor Coach - drivers (chassis) radio on house batteries waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. from Thor Motor Coach. RVers Ask: What's The Best Way To Sell An RV? TMC was only aware of the roof issue, we will be more than happy to review any warranty claims.
Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C Thor motor coach four winds 24 f e350 chassis. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats.