We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
I'd be in two minds about renewing my membership next year. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. why is jason ritter in a wheelchair Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you want a real Les Mills class, or any customer service, go to another gym! We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. why would you not notify any body ? woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. When it comes to growing a business, reputation is everything. They are still charging me 6 months later and now have sent me a bill for over 50!!! But no way to resolve it. Join the 268 people who've already contributed. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. | Read 21-40 Reviews out of 266 Verification can help ensure real people write reviews about real companies. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Joined for a month at the Keighley branch in August 2013. I appreciate that it is a budget gym and the range of equipment is adequate. Your experience matters. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Trugym Chathamarrrgh!!! THE WORST customer service i have ever had the misfortune to encounter. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. trugym customer service. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. This hasn't happened and all attempts to contact them regarding this is being ignored. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. the recent cctv cameras introduction is also not only bothering me but most of us who cover. 2023 Trustpilot, Inc. All rights reserved. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Join the 266 people who've already contributed. The staff are friendly and the gym is very tidy. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. This hasn't happened and all attempts to contact them regarding this is being ignored. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Date of experience: 10 November 2022. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Stockton On Tees - AVOID!! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Fuming to be honest. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Dreadful management of memberships Id avoid this company and invest elsewhere! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. this is extremely unprofessional. I signed up back in August, waiting absolutely ages for it to open. so you can relax after your workout. TrugymStop taking payments from new customers when you know full well that you are closed !!!! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk We also ensure all reviews are published without moderation. 1/pool too cold to use from me joining in November to February. And parking right outside that's free!! The number for the centre was not being answered, neither were emails.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 I go to the gym because its an only female gym, however its extremly dirty. Our 2022 Transparency . You buy cheap equipment and take months to repair broken ones. For the price per month, this is a great gym, it has everything u need and more. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. 2023 Trustpilot A/S. as a regular memeber of this gym i feel it as it is my responsibility. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). How many stars would you give TruGym? We also ensure all reviews are published without moderation. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Lovely gym with great facilities! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I was asked if Id like to suspend or cancel my membership. !Poor service. Here are 8 tips for writing great reviews. Awful!!! I paid for a year membership and at that point had several months left. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. there are no fitness classes like totally shredded in the evening. Here are 8 tips for writing great reviews. Terrible service. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Join the 248 people who've already contributed. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. | Read 261-266 Reviews out of 266 Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! They are young, inexperienced and basically don't want to be there. Here are 8 tips for writing great reviews. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. 2023 Trustpilot, Inc. All rights reserved. Great equipment and when broken is fixed quickly. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Companies can ask for reviews via automatic invitations. The machines, if broken are repaired quickly. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! The main reason that I joined is for the Les Mills Combat class. This review is on the company and not the local gym. Very clean with a good atmosphere and equiptment maintained to high levels. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Join the 261 people who've already contributed. They are now pursuing me for 234 claiming I never cancelled. 2023 Trustpilot, Inc. All rights reserved. In the meantime, they have been taking money out of my account.