Unsubscribe easily. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Get buying tips about Jewelry Stores delivered to your inbox. Click here to get notifications about new complaints of Kay Jewelers. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Please try again. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. I called them and they told me that they had found and it would take another week to be ready for pick up. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Don't worry, the conditions for using this coupon are very broad. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Monday to Friday: 7 AM 1 AM ET. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Click here to get notifications about new complaints of Kay Jewelers. Please see our return/exchange policy. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. .main-header .primary-navigation ul li.nav-link.hover, She found the exact ring at another kay store in riverside. Learn more I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Shipping has always been top notch and quality too. Box 659728. Thank you, you have successfully subscribed to our newsletter! I just LOVE MY NEW BEAUTIFUL NEW RING. We'll partner with you to find a solution that works with your . Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Text (855) 221 - 6255. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Thank you Catherine for going out of your way to replace my exact match ring. Doesnt seem like much but its a $600.00 difference. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Store manager wouldn't exchange or refund. You're in the right place! I have also spoken to customer service at corporate. It can help you save $200 OFF on your orders. VC01 (fr) Hamilton, HM 11 Bermuda. I will continue to put this review everywhere I can! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. KAY Outlet offers engraving on select merchandise. Fix for a reasonable amount. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. She was constantly in communication with me and always delivered what she promised. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. 10 days later I have nothing. An expert can help you narrow down options and find the perfect jewelry. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. She lives out of state so I ordered online in her name and shipped it to her. This is where the fun begins! I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. I am told to wait 10 to 14 days to see if they can find it? The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. I don't believe that we should be charged. I am beyond frustrated with the service department at Kay Jewelers. You can contact their customer service team by phone at 1-800-539-0066 or by email at. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Since then I've heard nothing from them. Immediately receive the case number. What address can I use? We received a bill charging us all of the incurred interest. It was a great relief to have it arrive so soon. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Thank you to the entire staff of the store for exemplary customer service. Original review: Feb. 26, 2023. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Top of the Page, Will I have to pay shipping charges if I request in-store pick up? The trade-in value is the original purchase price, excluding charges such as tax and shipping. Top of the Page, What is the difference between natural and lab-created stones? @media (max-width:767px) { Very disappointed with kay, bought a man watch and the band was to small. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Always look forward to see the jewelry. This is the 2nd employee they have let go that was a wonderful . Desired outcome: I am only giving one star since you have to give a star to do the review. I have two options: a. What industry does Kay Jewelers compete in? Join Our Email List and Receive a Special Offer! "Kay jewelers online service is hot garbage, worst trash ever. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Clear Filters. This is the 2nd employee they have let go that was a wonderful representative. Often, support service operators "redirect" customers to the site with a request to first . Kay Jewelers needs to revise their gift return policy. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. Purchased a Diamond ring 6 months ago & the center Diamond fell out. ARPhotography . Kay Jewelers customer service and expertise. Sunday: 12 PM 9 PM ET. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I brought it in, they said it would be $450 to repair. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. What Is The Customer Service Number Of Kay Jewelers? Even though it didn't ship yet I was told they cannot change the city state and zip code. There was no one in the store but workers standing around . I called her desperate to find a band for my wife that was getting discontinued. I was told it could take up to 72 hours to hear back from a supervisor. If youd rather exchange your purchase for something new, great! Unsubscribe easily. Top of the Page, Can I have someone other than me pick up my order? Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 You're in the right place! This will surely increase the credibility of your complaint. For payments and other help, contact Kay credit card customer support at 855-506-2499. As a long time customer, I feel like I have been rob. They are not willing to take the interest off. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Please advise if there is anything that can be done to accommodate this inconvenience. Submit a complaint and get your issue resolved. we only owed $185.00 now it's almost 1200.00. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Is this your company? Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Customer Service: 1-800-229-0364. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Really on a Sunday? Have you taken the Kay Jewelers customer satisfaction survey yet? I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Certain metals such as tungsten and titanium cannot be sized. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Desired outcome: .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. I learned a lot about the business and jewelry. Unfortunately it was too small, so he took it to Kay's. I also went to the doctor to ask about and probably have to go back since its getting bigger! With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. I have spent a ton of money at Kay's because of Chris. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. 8:30am - 10:00pm; To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. You must bring a valid photo ID (such as a driver's license). Jillian K. said "I bought a diamond earring to replace one that was lost. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Monday to Friday: 7 AM 1 AM ET. Also apply for our NEW Concierge position for the holiday season. I had it insured and it appraised almost 30% more than what he paid for it!! Thank you Connie so much. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Sorry I didn't listen to my friends. I contacted customer service and they do not have the ability to push the transaction out or expedite. Later I was told it was a custom order and not returnable for that reason. They have been horrible to deal with for a refund. Thank u so much Sonya u deserve a raise! I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. } We were not given any insurance claim information. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. No, there are no shipping charges applied to orders shipped to a store. This will surely increase the credibility of your complaint. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. The ring was there the next day Friday after I was told it was gonna be about 5 days. The sale associated was so patient and polite and very helpful. How do I know I can trust these reviews about Kay Jewelers? It should NOT be this hard to get my money back. Recently my boyfriend lost his mother and inherited her belongings. Customer Service Technical Support. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Go ahead. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! color. To my surprise she worked it out so that I got a beautiful NEW RING. Most orders will arrive within 3-5 business days. My account is [protected] if you have any questions or need to search the account. Please note that all salary figures . Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. 5 Ways To Personalize Your Anniversary Gift. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. . Just trade it in for a upgrade. Shortcut: Press 1, then press 1, the press 0 twice. Contacted Kay Jewelers. I bought 2 rings from kay. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Solitaire engagement rings are the perfect representation of your love and commitment. Now, it has started customer satisfaction survey to collect feedback and improve their service. The price I paid in 2003. Will I have to pay shipping charges if I request in-store pick up? Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Budapest. Top of the Page, Do all rings come in the same size or are there different sizes available? I called customer care and no one called back. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Learn More. Click Here to learn how to determine your ring size. Why do you measure jewelry in millimeters? For a price quote on specific engraving requests, please visit your local Kay Jewelers. What is Kay Jewelers return and refund policy? No need to wait for every minute to receive phone call from delivery partner. This review was chosen algorithmically as the most valued customer feedback. We were told the possibility of recovery was highly unlikely. I mostly enjoyed the shopping experience from here. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I got an email on December 29th saying I would get my refund in 7 days. Contact us by mail or phone. I am currently experiencing the same issue! In total, there are 3 ways to get in touch with them. December 2021 my husband purchase 3 tennis bracelets for Christmas. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Always a pleasure to go in. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Chatting with Kay Jewelers Customer Service. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Was told it would be expedited and will be issued within 7 days. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Be the first one to find this review helpful. Well, every Kay policy should be the same. You just need to follow some tips to get $25 off select merchandise. Top of the Page, What colored gemstones are considered precious? Score 2.3. Design-a-ring: The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Let us know in the comment section below! I was so excited and thankful for her great customer service. This ring constantly loses the diamond and have had multiple issue with it. Whenever I purchase jewelry I always go to Kay Jewelers. (Exchanges cannot be made at kay.com). What is the difference between white gold and platinum? I wouldnt recommend this place at all. Top of the Page, What is the difference between white gold and platinum? I put my ring in bleach and ruined it. I ordered a necklace for my aunt for Christmas. Can I have someone other than me pick up my order? I took it in for repair that day. We value your privacy. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Chat support people have zero idea what they are doing. Totally understandable. was even willing to spend more & trade up, with a warranty purchase. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Do you offer any warranties on your merchandise? They refuse to remove the interest. The eligible items for the discount range a lot. KAY Jewelers Accounts are issued by Comenity Bank. I have no clue why there are so many negative reviews. Top of the Page, If I want to mail a payment , what address should I send it to? The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Really?!? AffirmLearn More You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333
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