I will be putting a hold on my credit card for the tickets and they can fight me. Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) The tickets are wrong ones worth $148 each!! Its a bull. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub won't give refunds for canceled events, just 120% site credit State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. We were able to register one wristband, but not the other. Terrible Service! I would like a refund!!! I'm going to contact my credit card to see what my options are. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Congratulations, Stubhub. Never again will I use StubHub! Hope someone from Spain make a demand withe the corresponding authorities. Or am I screwed. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. The cookie is used to store the user consent for the cookies in the category "Analytics". We lost the concert for that. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Refund peoples money. Just bought tickets. (Not to be confused with a free alcohol section which would have been great). to see the game on TV? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I should be given a refund! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Its a bs. It's my money, why are they holding it?!!!! Needless to say, I received a full refund. also the card I used to buy them I no longer have. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. At NO stage did they advertise this game as a TBA or TBC date and time. Receive a full refund of your purchase 2. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. You can resell your ticket using either an app or a PC. That is a great question. The cookies is used to store the user consent for the cookies in the category "Necessary". StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Too many other competitors out there doing it differently. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Where's my refund? - StubHub Community Save my name, email, and website in this browser for the next time I comment. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. This was an unauthorized, unreasonable charge. i have tried to call several times but have been on hold >3 hours on 2 occasions. I am beyond angry and disappointed. They said there was nothing else that they could do. I purchased a ticket in February for a concert for over $800. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Covid-19: What to do if you have tickets to an event that is canceled Re: Refund in Progress. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Read more about our event cancelation policy. I WILL NEVER USE STUB HUB EVER AGAIN. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. This is the worst service I have ever are ticketes but are tickets were NO good. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Problem is, I'd be wearing the "lost" one and would then be denied entry. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. StubHub Returns and Refund Policies Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Customer service will only take calls for ppl with event in the next 24 hours. Last Updated on June 24, 2020 by Dave Clark I agree. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This settlement ensures that consumers will receive the refunds that they are entitled to.. Make the best possible case for yourself. 01-30-2021 01:41 PM. Terrible Service! Do NOT buy Canadiens tickets from here. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You can request a refund from StubHub by email. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Concert is tonight and just received tickets in a completely different section then what i paid for. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Select the ticket group you'd like to sell. Never Will I Buy From Stub Hub Again. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Needless to say, I initiated a dispute over StubHub's transaction. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. I want a full refund as we lost jobs and need that money. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. These tickets were not purchased with a coupon. while we were at work. I have been attempting to contact you several times regarding ticket order #553613638. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. This is so wrong in so many ways yet I don't have a leg to stand on. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. A lot of tickets sold on stubhub are individual people. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. StubHub will offer refunds for canceled events but not postponed events. So now the tickets will not arrive in time for my event. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub offers refunds for pre-policy change cancellations BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. . StubHub's FanProtect Guarantee : StubHub This is ridiculous! Include the reason for the refund and any supporting documentation. Tap Tickets in the navigation bar at the bottom. Sams Club vs. Costco Which One is Better for You? But opting out of some of these cookies may have an effect on your browsing experience. They charged my account even after I transaction. Called for a refund and they won't give me one and the manager hung up on me. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. He reportedly paid $120 per ticket. Stub Fraud. Their poor customer service folks! It is taking Stubhub about 120 days to process refunds. Stubhub did refund, but plans are ruined last minute. I tried transferring through Wells Fargo and they didn't let me transfer. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy What if I never got either? If there is any changes to that, all affected buyers will be notified via email. StubHub to Refund Over 75k Customers for Events Canceled During the
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