Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Super Bowl Ticket. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. How to get a refund, repair or replacement. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I entered the incorrect email when registering, how do I change it? We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. viagogo payment to seller We may investigate complaints and violations of our policies. . The revised version of this Agreement is automatically effective after it is initially posted on the Site. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Pros. 2.7 Payment Authorization. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. You may find other users information to be offensive, harmful, inaccurate, or deceptive. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. What are the viagogo Terms and Conditions? PREAMBLE Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. A source close to Viagogo said it had no other connections to Global Experience Solutions. I got food poisoning while eating out, can I get my money back? Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor Fast forward a few years, and the details she entered were still saved on your account. If this is also unsuccessful We will not offer a refund. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. We will not allow You to buy or sell tickets before You have registered with Us. 2. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard You also have the option of taking your case to a small claims court. Additional information can be found in our FAQs and on the ticket details pages. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. the price it is sold for on the primary market). On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 6.1 No Warranty. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. What is the viagogo complaint handling process? Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Can I deliver the tickets using a different delivery method? The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. 2.16 Season Cards. 6.6 No Agency. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? To be a member of this Site, You must agree to accept the terms in this Agreement. What a load of shit, this site needs to GO. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Sellers should use our automated online confirmation process. How do I unsubscribe from your newsletter? How much does Viagogo pay per year? are safe places to buy tickets. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Viagogo - PayPal Community The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. For American Express this is the 4 numbers on the front, right hand side of your card. I want to return my goods, what are my rights? and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo is a secondary ticketing site. How do I edit my listing? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Cons: Viagogo Reviews. How to spot a fake, fraudulent or scam website. 2.8 Notification. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Don McLean Concert Tickets. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Viagogo may have to pay back millions of pounds to fans that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Ways to get paid when selling tickets on StubHub : StubHub 25 April 2018. I entered the incorrect email when registering, how do I change it? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. I resold concert tickets and Viagogo is insisting it paid me - but I Pay in 10,000 for bonus. Is commercial property a great value investing opportunity? We will also add sales or value added tax on our fees as applicable. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. TicketNetwork. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Victims of Viagogo | Hi All, I am a new member and have been in contact Buying tickets to events | ACCC Only some of my tickets have sold. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. 1 Complain to the ticketing website. Have we let energy giants make too much profit? But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo: MPs warn music fans not to buy from ticketing site . Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. 7.3 Additional Policies. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 5.2 Violations, Termination and Suspension. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Ireland 39 reviews. This is often referred to as mitigating your loss. Snoop Dogg Tour 2023. 2.9 Seller's Confirmation Obligation. 2.5 Tax on Seller Proceeds. 0. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Is that normal? Help! Is Viagogo Legitimate??????? - The Student Room If you have a Business account, please log in to see the steps that apply to you. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Yes No Contact Customer Support Regional Settings Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Why can't I see my order or sale in my account? Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Apparently not. Viagogo Reviews: What Is It Like to Work At Viagogo? But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". $39.99 a month + selling fees. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. The judge issued an injunction which prevents . 1. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. | Read 12,461-12,480 Reviews out of 30,829 Viagogo says it does this but takes no other steps to prevent the practice. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 2.4 Listing. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk Note that Your payment may be withheld if you violate this clause. Subculture Tour 2023. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. . Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 6.4 Release. . Look for an option to transfer the tickets through the original ticket provider's account. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. How do I change the email address on my account? If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Sellers: once your tickets have sold, viagogo charges a service fee. . Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. The companys full name, according to a well-placed source, is Global Experience Solutions. 2.3 Username and Password. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. viagogo - Buy & Sell Concert, Sport & Theater Tickets You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 2.11 Ticket Fulfillment. Save as much as you can and opt for investment trusts over trackers. What do the ticket split type options mean? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Can anyone help me? We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). At no time do We provide the Buyer's payment information to the Seller. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber via gogo, viagogo.com | mycashbacks.com From 17 January, it will have to make changes such as identifying when sellers are. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Pay by PayPal, a free service to pay online without sharing your financial information. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. We will also add sales or value added tax on our fees as applicable. The tickets will be stored in one of these third-party sites. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Viagogo Won't pay me for my sold tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 6.5 Tax Indemnity. This does not affect our editorial independence. 3.2 Other Information. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 4.2 Stolen Property. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Including any such items constitutes a material breach of these terms and conditions. Report. To post a ticket for sale on viagogo You must first register with the Site. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Visit the Payment Methods section to update the details. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. The tickets were sold in October for 180, but so far I have not seen the money. Ticket resale company 'determined to sit outside the law' Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The tickets were bought and sold online, using the Viagogo fan resale platform. Can I Get a Refund from Viagogo? - GetHuman Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Selling a type of mobile ticket and transferring it to the buyer.
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