Using BT Business Hub or router. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. I just tried it with an old, Not sure if it was still broadcasting the SSID. This means your Hub hasn't yet registered your device as completed. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. all fixed. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Smart hub 2 Hidden SSID I have a new hub. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Enter the username and password for your BT Smart Hub 2 router. Scan the QR code to enter your hubs details automatically. Baldrick1. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? BT Smart Scan technology The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Thanks. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. However, I agree with some of the comments. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Click a dropdown for your model of hub. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. (the macaddress is the same as the wifi router apart from a few letters.) This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Simply connect a 3rd party router to any LAN port on the hub. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. (the macaddress is the same as the wifi router apart from a few letters. 2) ClickWireless. If you have changed it and now forgotten it, you can use the. >. Works fine. (Not Business variant). The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. I did this on a Deco mesh. A spokesman for BT told the BBC only a "very small" number of users have been affected. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. At conservative gathering, Trump is still the favourite. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Were sorry for any inconvenience caused.. Check that you're connected to your Hub's network. - edited You'll find it on the back of the Hub if you haven't updated it. This will open the Wireless Settings page. I too have just discovered this thread, having tried to sort things out for the last week. Clearly there is both and issue with BT and the Sonos app for iPhone on this. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Make sure it is fully pushed in - you'll hear a click. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. At the bottom is a setting for. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. The setting is on a page hidden on the home version. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Make sure that your computer is. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. It can. How long will it take to get BT Broadband once I've ordered? BT's done a great job on this router. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Click a dropdown for your model of Hub. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. So some transparency is needed so customers like myself know that this is a commonissue. MacBook then doesn't work. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. 11:46 AM Look for the tab on the back of your hub. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Select the Link Configuration sub-tab. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Having a yolk sac that is too large or too small has been associated with pregnancy loss. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Links to user manuals and other documents for BT Hubs for broadband. Accessing the Hub Manager using a Hub 3 or Hub 5. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Slide the two parts of the hubs plug together until they click into place. Select Add Additional Network from the drop-down menu. Go to IPv4 Configuration. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Web admin interface of the BT Smart Hub 2 router. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. This brings up a hidden page. Do I need a WiFi 6E router to use WiFi 6E products. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Thanks for the explanation. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Change the Hub Gateway IP address to 192.168.2.1 01-10-2020 01-10-2020 In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. "We're sorry for any inconvenience caused," added the spokesman. Was quite easy to get the money credited to my account after that : ). You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Thanks. 9:11 AM. I shouldnt have to have 5Ghz permanently switched off. Go to Solution. After raising a complaint with BT I had yet to hear anything from BT. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. It looks like the 'Bridging' button simply does not work. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Need support for other hubs and routers? 9:40 PM The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. 01-10-2020 As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I don't think the workaround for modem mode works. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 10:43 AM. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. - edited This will take to a status screen. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. This isnt a viable long term solution though for me. The handler switched off 5ghz frequency remotely. Trouble connecting? Then use the Orbi router in router mode. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. I have a new hub. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Turn off 5ghz and install the boost followed byall speakers. better. The app then stopped working. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. This will open the Hub manager. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Pretty obviously really if I look at an old BT modem. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. ensure Sonos all working correctly via boost with 5ghz still turned off. Sorry, we're still checking this file's contents to make sure it's safe to download. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Then, for your static IP block, enter your router's address and subnet mask. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. The router is now displaying hidden ssid. Connect your devices There are at least adozen other things that also result in the same situation. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. This complaint isnt resolved for me. This means that you've got no control over which network your device joins. I have raised a complaint with BT as MacBook works fine, but app does not. on I have an update to share with you all regarding this issue. Copyright Expert Reviews Holdings Ltd 2023. Find out which main phone socket you have Find out about your Openreach modem How do you turn off wifi? Just plug 3rd party router into the wall mounted Openreach fibre modem. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Maybe this is a shoal of red herrings! The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Check the box next to Auto Firewall Open. The router is now displaying hidden ssid. Configure the modem for transparent bridge or modem only mode. Well update this post with any further newsas and when we receive it. I saw the post about the public/private. We hope you'll join the conversation by posting to an open topic or starting a new one. Guide to the BT Business Smart Hub 2. It can also be used as a VOIP phone through BT Broadband Talk. Please try again in a few minutes. We'll send you an e-mail with instructions to reset your password. Navigating ones way through these conflicting accounts is not easy. - edited With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Plug the microfilter into the socket. The default IP address is 192.168.1.254 but you can change that here. Ill ask my man at BT. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. You should see a box similar to the one shown below. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Enter the admin password. Also, it took a number of days for me to find this thread of communication online. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. How do I use my Smart Hub as a modem only? I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. 11-05-2020 I'll try and check later this week against a spare BT Business Hub 5 model. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Can anyone confirm it works? - edited What is Smart Setup on the BT Hub? I have now switched the 5GHz option off,which immediately sorted the problem. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Wait a few moments for it to connect. Enter http://192.168.1.254 into the address bar to go to the management page. What is the difference between WiFi 6E and WiFi 6? Numerous complaints have appeared on the company's community forums over the last few months. Sonos tried to do a workaround but lasted an hour or so. It should appear as soon as you connect to the Hub and open a browser. 30-09-2020 hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Microfilters: Why do you need them? This will open the Hub Manager. You'll find all your features and services in the "My Extras" section. Do I need a WiFi 6E router to use WiFi 6E products? 1 user liked/thanked this post: To view the router settings, go to http://192.168.1.254. Guide to 4G Assure. 01-10-2020 Click a dropdown for your model of Hub. You can turn Smart Setup on or off in the Hub Manager. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer.