Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Big Tech Question is a joint venture between. 13:38, Thanks for your reply. I have logged in to the routers settings and nothing looks untoward there. This can happen after a software upgrade. Doi have to keep the hub on permanently or can I turn it off at night? Ive plugged and unplugged, checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. I went on holiday on Saturday morning and my hub/WiFi was working fine. If your Virgin Media Hub isnt working, then you can use the light codes above to work out what the problem likely is. Make sure that your account is active and that you have paid any outstanding bills. Hub 3 flashing green light on 09-02-2022 02:37. . It means the cable connection cant establish. 15:32, on Luckily, it is easy to solve this problem. is a green light. All you need to do is install an Ethernet cable that will connect from your Virgin Media Super Hub to your new stand-alone WiFi router. Mine had been cut. If its blue, the Super Hub is in router mode. Have followed the instructions to the letter on set up and it is not working. Cookie Notice Press question mark to learn the rest of the keyboard shortcuts. 13-02-2022 On the weekends, you can find me playing around with my computers or fixing something around the house. The Internet LED will be off when your Hub is connected to the network and can access the internet. Below are explanations for Super Hub 3 users, which might be helpful if youre having trouble connecting to the internet, or are simply curious about how your Hub is performing. Check that the Virgin Hub 3s power supply is securely attached to the wall and the back of the Hub and that it is turned on. If this is flashing green, then the router is connected to the internet, and if you cant access the internet, then there may be an issue with your device, not the router. They will be able to help you troubleshoot the issue and determine whether there is a larger problem with the network. Both Virgin Media and Sky offer broadband services that are fast and reliable. 15:18. Start by checking the power light. This router includes features such as parental controls and WiFi boosting. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. Internet Light. All there is, is a green flashing light?! Virgin Media is home to the UK's fastest widely available broadband. If you press the WPS button on the Virgin Media Hub 3.0 it will flash green, as it looks for a WPS device to connect to. I've only had Virgin media since mid-October so the hub is brand new. Which lights should be on your Virgin router will depend on the type of router that you have. This flashes during set up and will stay white during normal operation, but turns red if there's a problem. on Now, disable both WPS options and click on save. That is concerning that someone has been cutting cables. To find out more about the Community check out our Getting Started guide, on And like each router, itll work a little different, with different light codes corresponding different messages. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Virgin is currently the only broadband provider in the UK that does not use Openreach infrastructure to provide broadband. The answer to this question is that it depends on your individual needs. Ive just arrived back home and the WiFi light on the hub is on green, but the main hub light is flashing green. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Heres a general guide of things to run through if you want to try and get your hub up and running properly as soon as possible. on Call: 0345 454 1111 If this starts to flash green then youll want to reset the hub and turn it back on again. Virgin Media - FLASHING GREEN READY LIGHT!!! This also means that Virgin can often offer faster speeds than other providers. Graeme is a CompTIA and Microsoft Certified IT professional with an interest in computers, cybersecurity, internet technologies, WiFi routers, and Internet Service Providers. However, if the blue light begins flashing rapidly, this means that the WPS connection has been unsuccessful. I have switched it off and on and reset it a few times. Is your service now working well for you? If youre getting a yellow light and your router isnt working, then it is likely theres a lot of congestion on the network in your area. Its worth mentioning that not only will it give you better internet coverage but most smart routers have additional features like parental controls and advanced network features like QoS and VLAN functionality. You should also check for any loose connections between the Virgin Media Hub and your computer or other devices. ------------------------------------------------------------------------------------------------------------------------------, If the 0800 number reports nothing then. if it is a "wider" fault then not enough people have called in for them to establish the pattern - so you need to call it in and see what they say when they test your connection, Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Once you know what these colours mean, youll easily be able to work out what your issue is. Virgin Media broadband uses a cable to connect to your house. Reload the page to resume, https://f1.media.brightcove.com/4/1496514740001/1496514740001_5566196853001_5566195399001.mp4?pubId=1496514740001&videoId=5220710900001. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. Need to contact Virgin Media Customer Services? If your Wifi Light is flashing red, then youre going to need to factory reset your router. Could be an area outage that will resolve itself. It isn't on during normal use, but turns red if there is a problem. Purple? This will usually give you a discount on the price of your broadband. on This means that Virgin Media is able to provide faster speeds than BT. Check it's plugged in. Could this have caused the issue? If you need to cancel your Virgin Media account, the process is simple. It isn't on during normal use, but turns red if there is a problem. You could also have the Phone light flashing on certain models, which says an issue with your phone line but not your broadband connection. If your Virgin Media Hub is not receiving power, it will not work. and our I chose Virgin as the previous occupants had it and it worked in the flat. Open your internet browser and navigate to 192.168.0.1. This fee is usually 50 per device. Finally, navigate to the admin settings and reboot your Virgin Media box. This flashes during set up, and then stays green for 2 minutes when you're done. Your email address will not be published. You should be able to access the internet once the white power light is back on again. The Hub appears to be working and online, which means that its probably your phone, laptop, or another device that is having trouble connecting to your WiFi network. The most common light you're going to see on your Virgin router (hopefully!) And also like before, remember that the Hub can take up to five or ten minutes to reboot, so be patient. Pressing this button lets you use WiFi Protected Setup (WPS) to add a wireless device or computer to your network. the hub 3.0 has . If youre experiencing problems with your internet, you might be wondering whether there is a problem with Virgin Media broadband in your area. Nothing has been touched since then as no one has been at home. If youve got either the black or white Virgin Media Hub 3.0, youre in luck: there are only four lights to grapple with. You should also make sure that nothing is blocking the ventilation holes on the sides and back of the hub. Virgin uses its own fibre-optic network to provide broadband, which means that it is not reliant on BT lines. If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. Easy fixes for this include: This means that the Hub is on, but your WiFi isntif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'itblogpros_com-banner-1','ezslot_8',122,'0','0'])};__ez_fad_position('div-gpt-ad-itblogpros_com-banner-1-0'); You may have a loose connection somewhere along the line. The engineer was very helpful and friendly. Its also a good idea to shop around, as companies will offer deals at different times of the year that you can take advantage of. If your Virgin Media Hub is getting too hot, it will shut itself off to prevent any damage. The power light at the bottom of the device is the only light that should shine if everything is working normally. This means that the Hub is probably switched off, or the wall plug is, or both. The internet is not working at all. Manage Settings Save my name, email, and website in this browser for the next time I comment. The lights on the front of your Virgin Media Hub tell you what's on and connected. Give it 5 minutes and hopefully the white light should come back on. Ill try to mention where the code may mean something difference in this case. In this article, well explain how to disable WPS on your Virgin Media box, stopping that annoying green light from flashing at you. Also, see our guide to router connection if your devices randomly disconnect for your wifi. Thanks for your response. In this article, well explain what each light means and how you can troubleshoot any issues you might be having. This can often resolve minor issues. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If youre having trouble connecting to the internet, the first thing you should do is check your Virgin Media account. If your router is on and working properly, then this will be a solid white light. This will then check service in your area and let you know if there is an ongoing issue that could be affecting your broadband service. 2020 Virgin Media. Another colour that you might see on certain models is yellow, and this should be a good thing. You might have a separate WiFi router that handles all of the WiFi connections instead, which means that you are running in modem mode. Most Virgin Media users end up doing this when the WiFi no longer works as it should. This demonstrates that the router is working effectively. If it's blinking blue or green, all's well; if it's dark, you've got an issue. If the power button is flashing amber, your hub is in recovery mode. Posted by 3 years ago. The Virgin Media Hub 3.0 features four lights on the front: WIFI, Internet, WPS button, and Base light. Home Home Internet Virgin Media Router Lights Full Hub Guide. However, Virgin Media does tend to be a little bit faster than Sky. Super hub - Status lights and control buttons. I hope they find the perpetrator soon. Examples of a bad WiFi setup include: We have put a short list together for inexpensive replacements that will have your WiFi performing as it should. If the power button is red, it has a power issue, call Sky for help. Would purchasing a separate routerand running the hub in modem mode fix this issue? I heard there was a power cut in Edinburgh while I was away. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If you are having connectivity issues then a factory reset should get you up and running again in no time. Privacy Policy. Is it starting to resemble a spaceship fromClose Encounters of the Third Kind? If youre experiencing any problems with your service, please dont hesitate to contact Virgin customer services for help. New around here? checked all the connecting wires and been through all the troubleshooting steps provided and it is still flashing green. Hey, I'm Jon. Virgin Media Router Lights Full Hub Guide. If you are not using a Virgin Media hub for your WiFi then this is normal. Your best bet is to get in touch with Virgin about the issue. But in most cases, a green light will mean something else depending on which light is green. Cookie Notice Most of the Hubs are similar, and the colours mean the same thing on the majority of them. If you have a problem with your Virgin broadband, you might be wondering how you can get in contact with Virgin customer services. If you need a fast and reliable connection for gaming or working from home, then broadband would be the better option. Internet LED. Here they are from top to bottom: The "Traffic" light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Wait at least a full minute for the router to reboot. on He is highly knowledgeable and has over 20 years of experience working in the industry and has written for places such as CBT Nuggets, InfoSec, and Engineering.com. Finally, navigate to the . Follow these simple steps to make sure that this isnt the case: In this case, your Hub may need to be rebooted. If you do switch to Virgin, then theyll send you their own router. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ), To Help with The Rising Cost of Living, Virgin Media O2 Is Expanding Its List of Data-Free Services, The Easiest Way to Convert Your Micro SIM to Nano SIM, participates in the Amazon Associates Program, an advertising program that provides sites with the opportunity to earn commissions simply by advertising and linking to products sold by Amazon and other select businesses. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Power on. If you live in a flats or apartments, then your connection will come through the main building before going to your individual property. No reports of a wider problem and after all the connection tests etc. Powered by GeneratePress. Please can anyone help? @libby_sparks. He's the proud owner and author of makeawebsitehub.com a site that provides webmasters with valuable resources on how to build traffic and make money online from their blogs. Virgin Media's mighty Hub brings the magic right into your home. You should be able to access the internet once the white power light is back on again. The three lights on the front of the router are more straightforward. I reset. The Big Tech Question delivers straight answers to the biggest questions in tech. If you see the green flashing Internet light, give it some time to complete what it has started. Find out what all those lights on the front of your Virgin Media Hub mean. Flashing green means you have lost contact with the VM CMTS. From bottom to top, they are: As ISP routersgo, the Virgin Media Super Hub 2/2ac is quite stylish. For more information, please see our It isn't on during normal use, but turns red if there is a problem. The fastest Virgin broadband package is the M200 fibre optic broadband, which offers speeds of up to 200Mbps. Wait for about 60 seconds, then press the Power button again to turn it back on. 15-02-2022 Rebooting the Hub may take anywhere from five to ten minutes so please be patient. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. 2020 Virgin Media. The "Ready" light: This should be on 24/7. 10:46. As well as cable TV services, you can also have your home phone, mobile phone and your broadband with Virgin too. TV was connected and still working. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Will it resolve on it's own? If there are no scheduled outages you will need to check if your ISP is down. Broadband can be used for a wide range of activities, including browsing the internet, streaming TV and films, gaming and working from home. Middle - Ready (green/blue). Spacehop 2023. The first troubleshooting step for any electronic device is to turn it off and on again. 02:37. It means there is an issue with your connections even though the Virgin Hub 4 is on. If not, its a call it in job. It all comes down to personal preference, and which company you would rather deal with for your broadband needs. : r/VirginMedia. HELP! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The best way to get started would be by looking at the suggestions above and choosing a WiFi router that suits your budget or reading our mesh WiFi article. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Well, thats what well explain. I have switched it off and on and reset it a few times. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Had the wifi for some time now! Its also great for keeping in touch with friends and family online. Had the wifi for some time now! As soon as you see the white power light solidly lit youre all set. The blue light flashes constantly on my Virgin Media Super Hub whether anything is connected or not, is there a problem with it. The Hub 5 also includes features such as beamforming and MU-MIMO. The engineer said hed dealt with a lot of these issues in the past couple of weeks and that the police were still looking for the perpetrator. To fix this issue, you should check the cables going into the Hub to ensure that they are pushed in fully. Here's what each one means. Have followed the instructions to the letter on set up and it is not working. This cable is usually buried underground, and goes from the Virgin Media street cabinet to your property. This light flashes green if you press the WPS button. Before you start, youll need to have your hub settings password. You need to verify that the white coax cable from Virgin Media's wall sockets is also tightly connected to the Hub. Copyright 2022. When the Virgin Media Hub 3.0 downloads a new firmware automatically, this light will start blinking green. The troubleshooter keeps bringing me back to wait for a technician. You might want to consider installing a stand-alone WiFi router if you find that the Super Hub 3 simply isnt working for you. Its crucial to note that if you pause or terminate the firmware upgrade procedure, you may damage your router. Ive only had Virgin media since mid-October so the hub is brand new. Then, log into your hub settings using your login details. In most cases, this isnt a good sign, but it can tell you how to fix the issue. Your home network really does get an upgrade when you change to a dedicated WiFi router. This means that Virgin is the only provider than can offer a genuinely different service to the other providers. 2023 IT Blog Pros participates in the Amazon Associates Program, an advertising program that provides sites with the opportunity to earn commissions simply by advertising and linking to products sold by Amazon and other select businesses. Open your internet browser and navigate to 192.168..1. You can find this on the base of your Virgin Media box if you havent already changed it. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. It may also flash green when the Hub is performing a software update. This flashes during set up, and then stays green for 2 minutes when you're done. If youre still having trouble, try plugging the cord into a different outlet to rule out any issues with the original outlet. 09-02-2022 Dont worry this just means that the router itself is booting up, and it should be ready to go within a few minutes. And some questions nobody really wanted the answers to. It may also flash green when the WPS button is used. What about if the base led is flashing green? The Hubs power supply should be firmly attached to the wall and work. Why does the virgin media red symbol (like an eight on its side)keep coming on,on my virgin media broadband hub. If its red, this indicates that theres a problem with your WiFi connection. Just like the previous issue, a reboot should sort you out. If youre looking for a top of the range router, youll find that Virgins Gig1 package comes with a Hub 5 router . NEWMAGICFOR THE NEWAGE Daring to challenge old stereotypes and misconceptions surrounding magical practice, New Millenni. 09-02-2022 Laggy web portal. I can see the WiFi when I want to connect to it (I have all my devices already connected to it for months) but it just doesnt work?! I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! First, you have the Wifi Light. When we turn on our Virgin Media Hub 3.0, the Base light will come on. If the hub is still overheating, you may need to replace it. 10:57. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. 14:03. Once you reach the WPS settings, you'll need to disable both WPS options and press save. If everything looks good on your account, the next step is to contact Virgin Media customer service. Virgin Media are one of the biggest companies in the UK, with many folks switching over to their cable TV services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the power light is off, the router is receiving no power. Now, navigate to the Advanced Settings, then click on Wireless. Hello, got a Hub 3 today in the post. Learn how your comment data is processed. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. However, if your WiFi light is blinking red, its possible that the WiFi is out of range or there is no WiFi signal. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. This site uses Akismet to reduce spam. This is usually a device fault like the above. After it, click on the WPS. Huh? Red power light on the Virgin Media Hub 3. . If your WiFi light is flashing green on your Virgin Media box, this signals that the router is searching for WPS. 09-02-2022 Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket.